Live Remote Support

Our Live Remote Support system employs GoToAssist® by Citrix® allowing screen sharing during your Tech Support session. If you are on the phone with a member of our support team and are directed back to this page to initiate a screen-sharing session, follow the steps below.

Select your support representative from the drop-down menu and click the Continue button.

You will be prompted to download a small virus-free plug-in.

With your permission, your support representative can view your screen and share control of your mouse and keyboard. You always have overriding control and can end the screen-sharing at any time.